BCBS has had some issues with enrolling members in Sharecare program. Please see this additional information if you are having problems with the program:
If you have employees that have not yet registered, please have them register using a desktop computer, not the mobile app. Once registered, they can use the app.
Please make sure that employees are joining the challenge if they are wanting to earn the incentive. If you are still not seeing challenges listed, please track your steps in the Sharecare app, and once the challenges are loaded, if your steps were tracked (even without joining the challenge), it should load your steps in to the challenge for incentive purposes. I would also encourage a call to customer service at this point, too.
If you are still having issues, please contact BCBS Customer Service (phone number on the back of your card).
A final note about the incentive, once the incentive is earned (210,000 steps and tracking 21/30 days of the month), the member will be sent an email with a link to redeem their Target e-gift card. This should happen fairly quick after they have met the requirements to earn the incentive. We’ve received multiple reports of employees already receiving their e-gift cards. In the email, it states that the member has 30 days to redeem (accept) their gift card. This simply means that they must click the link to redeem (and either print, or save to their Target mobile app) their gift card. Once it’s been printed or loaded to their Target account, it’s there until they use it, it does not expire.
Thank you for your patience as BCBS and Sharecare work through this roll-out process!